DANBURY, Conn. – Cartus Corp. in Danbury was recently named the winner of a gold-level Stevie Award in the American Business Awards’ Customer Service Team of the Year category.
The American Business Awards, in its 14th year, received more than 3,400 nominations from organizations of all sizes and industries for this year’s competition. Only the top-scoring qualifying entry in each category receives a Gold Stevie Award. Cartus was the only relocation company to receive an award in the customer service category.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and nonprofit, large and small. Cartus was nominated for its collaborative work with a client going through a complex reorganization.
“One of our largest and longest-tenured clients — a Fortune 50 multinational conglomerate that relocates approximately 7,000 employees a year — was implementing a new management system that they wanted us to mirror so that both groups would be in sync throughout the transformation,” said Matt Spinolo, executive vice president of Cartus.
“The project involved a great deal of flexibility and innovation, building on the practices we had established over a 30-year relationship, including setting up many new policies and procedures, increasing productivity and building internal expertise around the new system.”
The project boosted measurable outcomes in several key client deliverable areas, including service ratings, temporary housing cycle times, household goods booking rates and billing accuracy. More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
One of the judges pointed to “the willingness of Cartus to mirror its key client’s reorganization,” as one of the most impressive aspects of the engagement detailed in the award submission.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York City on Monday, June 20.
Details about The American Business Awards and the list of 2016 Stevie winners are available here .
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