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Greenwich Store Reaches Settlement In Americans With Disabilities Act Case

The UPS Store in Riverside.
The UPS Store in Riverside. Photo Credit: Google Maps

A Greenwich UPS store has reached a settlement agreement following a complaint from someone who was ordered to remove her service animal from the store.

John Durham, the United States Attorney for the District of Connecticut announced this week that The UPS Store 1217 in the Riverside section of Greenwich has reached a $1,000 settlement to resolve allegations that the store was not operating in compliance with the Americans with Disabilities Act (ADA) of 1990.

Durham stated that the settlement agreement resolves an ADA complaint filed by a person with disabilities alleging that the Riverside UPS Store required her to remove her service animal from the store as a condition of service.

As a result of the settlement agreement, the store is in the process of posting signage that states “Service Animals Welcome,” and officials are set to implement a “Service Animal Policy,” which “includes the types of legally permissible inquiries store employees may make of a customer who enters the store with a service animal, and training employees regarding the policy.”

According to Durhan, under federal law, private entities that own or operate places of ‘public accommodation,’ including retail stores, are prohibited from discriminating on the basis of disability.”

“The Americans with Disabilities Act ensures that individuals are able to access our state’s retail stores, service establishments and other places of public accommodation,” Durham said in a statement.  “The U.S. Attorney’s Office is committed to enforcing the ADA, which requires businesses to appropriately serve the diverse populations of patrons who live, work and visit Connecticut.  We appreciate the Riverside UPS Store’s commitment to increasing access to its store for individuals with disabilities who require service animal assistance.”

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